Privacy Policy
Our privacy policy can provide privacy details about how we manage the personal information you disclose when using the TRUEFREE SPORTS App and all devices and services connected to the TRUEFREE SPORTS App, except for specific Ginto products. Or the service provides an independent privacy policy. Please take some time to familiarize yourself with our privacy practices. If you have any questions, please let us know.
We promise you
This privacy policy stipulates how Shenzhen Ginto E-Commerce Co., Limited and its affiliates (hereinafter referred to as "Ginto" or "we") collect, use, disclose, process and protect what you provide when using our products and services. Our information. If we ask you to provide certain information to verify your identity when using Ginto products and services, we will strictly abide by this privacy policy or our user terms and conditions to use this information.
This privacy policy is formulated with your needs fully taken into account; it is essential that you have a comprehensive understanding of our personal data collection and use practices and that you are confident that you can ultimately control the personal information provided to Ginto.
In this privacy policy, "personal information" refers to all kinds of information recorded by electronic or other means that can identify a specific natural person alone or in combination with other information or reflect the activities of a specific natural person. Such personal information includes your name, address, telephone number and email address.
By using Ginto products and services, you have read, endorsed and accepted all the terms described in this privacy policy, including any changes we make at any time. We are committed to protecting the privacy, confidentiality and security of your personal information in accordance with applicable laws (including your local data protection laws). At the same time, we promise all our employees and agents to fulfill these obligations.
Finally, what we hope is to bring the best experience to our users. If you have any questions about the data processing practices outlined in this privacy policy, please contact our data protection officer at support@itruefree.com so that we can handle your special needs. We are happy to deal with your problem directly.
What information is collected and how to use it?
Types of information collected
In order to provide you with our services, we will ask you to provide you with the personal information necessary to provide you with services. If you do not provide personal information, we may not be able to provide you with our products or services.
We collect the following types of information (whether it is personal information or not):
ABOUT YOUR INFORMATION: WHEN YOU REGISTER A TRUEFREE SPORTS ACCOUNT, WE WILL COLLECT AND USE THE WECHAT ACCOUNT OR EMAIL ADDRESS ACCORDING TO THE REGISTRATION METHOD YOU CHOOSE; AS WELL AS THE AVATAR, PERSONAL SIGNATURE, NICKNAME, GENDER, ZONE, LANGUAGE AND REGION DATA YOU UPLOAD; WHEN YOU REGISTER A TRUEFREE SPORTS ACCOUNT WITH YOUR MOBILE PHONE NUMBER,
Personal body information: After launching the TRUEFREE SPORTS App for the first time, we need you to provide birthday, height, weight and gender data.
Data Recorded By The Device: When You Use The TRUEFREE SPORTS App To Synchronize The Data Of The Relevant Device, We Will Record The Information Collected By The Device, Including The Number Of Steps, Sedentary Times, Heart Rate, PPG (Photoplethysmographic, Photoelectric) Volume pulse wave tracing) data, ECG (Electrocardiogram) data, body fat, impedance value, exercise distance, pace, speed, altitude, step frequency, stride, motion trajectory, motion effect, physical state, stroke times, stroke rate, swimming strokes, swim Swimming posture, stroke distance, swolf index, calorie consumption, fitness movement count, swing times, serve times, number of climbing floors, rope skipping count, rope skipping frequency, stroke, paddle time, paddle pulling time, temperature, air pressure and other data. Some devices have a built-in GPS module. When you turn on outdoor sports mode on the device, the device will automatically record your movement trajectory and store it in the device after you start exercising. When you open the TRUEFREE SPORTS App after exercising, the movement trajectory recorded by the device will be automatically synchronized to TRUEFREE SPORTS App.
Behavior annotation information: When you choose to mark relevant activities on the TRUEFREE SPORTS App, the TRUEFREE SPORTS App will synchronize the activity information and heart rate data collected by the device to provide you with the corresponding service tagging function.
Call information: When you use the call and SMS reminder functions, the TRUEFREE SPORTS App will obtain data related to calls, text messages and contacts. With your permission, relevant incoming calls, text messages, address books and other data are used for bracelets, watches and other device display, but TRUEFREE SPORTS App will not store your relevant incoming calls, text messages, and address book-related data.
Mobile phone information: When you use the services provided by TRUEFREE SPORTS App and Ginto service providers, we need to obtain your mobile phone operating system version and mobile phone brand model, mobile phone hardware identifier (IDFA, IMEI), mobile phone system time, region and language, and mobile phone alarm clock.
Network Usage Data: We May Collect Network Types, Network Signals, And Network Operators Related To Specific Functions Of TRUEFREE SPORTS App.
Music control information: When you use the music control function, we will collect the music information in your mobile phone (e.g. song name, album name, singer, play topic, song status) and synchronize it to the device. This information is only displayed on the device, and we will not store the aforementioned information.
Location data: When you use location-based program services or functions, we may collect your location data.
Feedback information: When you submit relevant feedback, we will collect relevant user feedback logs, contact information and other information according to your choice.
Device information: When you use TRUEFREE SPORTS App to connect a hardware device, including but not limited to the SN number of the device, device ID, MAC address, firmware version, device Bluetooth information, device screen width, height, device settings information and device function settings will be collected by us.
Device unlock information: Some devices support the wrist-off lock function. When you turn on this function, we will collect your bracelet unlock password to realize this function.
The information you actively submit when using the relevant functions: if you actively send pictures, text and other relevant information in the community, will be collected for you to share.
If you take the initiative to fill in and record body circumference, blood sugar, blood pressure, body temperature information, bedtime status, waking mood, audio and video files, etc., it will be collected by us for your daily record or show you your physical condition. The relevant activities and events in the TRUEFREE SPORTS App that you choose to participate in will be collected to determine whether the activities meet the standards for you.
Some devices support the local music function. If you choose to use this function, the music you transfer to the device through the TRUEFREE SPORTS App will be stored in the device until you delete or restore the factory settings from the device.
Relatives and friends information: When using the relatives and friends function, you can choose to add other users as your relatives and friends. After authorization from your relatives and friends, the data related to your relatives and friends (such as activity data, sleep data, weight data, etc.) will be used to show you.
Visitor information: When using the visitor function, the third party can experience our products and some services. The third party's data (gender, height, date of birth) will be collected to calculate and display the measurement results of the services experienced by visitors, but we will not save the above data.
Information required for voice assistants: Some devices support voice assistants. When you use the voice assistant service provided by Ginto products, we will collect your voice request and text messages for voice conversations.
Shopping-related information: When shopping with the TRUEFREE SPORTS App, we will collect information about your order. Including but not limited to: order data, delivery address information, delivery contact person, contact number.
How will this personal information be used?
The purpose of collecting personal information is to provide you with products or services and to ensure that we comply with applicable laws. You hereby agree that we process personal information for the purposes specified in this privacy policy and disclose personal information to our affiliates (which involve communications, social media, technology and cloud business) and third-party service providers.
We may use your personal information for the following purposes:
Set up a TRUEFREE SPORTS App account: When establishing a TRUEFREE SPORTS App account through the TRUEFREE SPORTS App, the information you fill in will be used to create your account and display relevant data in the TRUEFREE SPORTS App. After the account is created, you will be assigned an ID corresponding to the account.
Device binding, activation and application: When using the device for the first time, your ID and device information will be used to bind and activate the device; and the relevant information may also be applicable to your device to update, solve bugs, optimize the product or restore the original factory settings.
SLEEP INFORMATION RESULT DISPLAY: WE WILL USE PERSONAL BODY DATA AND DEVICE RECORDED DATA TO CALCULATE SLEEP INFORMATION, WHICH IS USED TO SHOW YOU IN THE TRUEFREE SPORTS APP, SUCH AS SLEEP SCORE, SLEEP TIME, REM SLEEP STAGING (REM), SLEEP TIME DISTRIBUTION, SLEEP RESPIRATORY QUALITY.
Sports health information results display: We will use personal body data and device records to calculate exercise and health information, which will be used to show you in TRUEFREE SPORTS APP, such as heart rate information (static heart rate, all-day heart rate range, average heart rate, highest heart rate, lowest heart rate), blood oxygen saturation (SpO2), exercise record, body index, maximum oxygen
Display incoming calls and information: If you choose to turn on the call and SMS reminder function, when your mobile phone receives an incoming call or short message, the content of the call or message will be displayed synchronously on your device. The above information will only be displayed on the device and will not be uploaded to the cloud.
Notification reminder function: If you turn on the notification and reminder function, the reminder information you set on the TRUEFREE SPORTS App will be pushed to the device at the same time. The above information will only be displayed on the device and will not be uploaded to the cloud.
Display music information: When you use the music control function, music information will be displayed on the device (e.g. song name, album name, singer, play topic, song status).
Process your order: The data related to the order will be used to process the order for you, provide delivery services, after-sales service, etc.
Provide wrist-off lock function: Your bracelet unlocking password will be used to realize the wrist-off lock function of the bracelet for you. If you turn on this function, when the bracelet detects that the device is not worn, the password lock screen will be activated. After entering the wrong password on the bracelet end more than a certain number of times, the user will be prompted to change the password on the TRUEFREE SPORTS App or select the bracelet end to restore the factory settings.
Provide world clock function: some devices support this function. You can add clocks from all over the world according to your needs in the TRUEFREE SPORTS App. We will calculate the local time corresponding to the region you choose according to the time of your mobile phone and support the world clock function in the TRUEFREE SPORTS App and some parts. Display on devices that can.
Provide alarm clock reminder function: We will collect your mobile phone alarm information and remind you in time through the vibration of the device when you turn on the mobile phone alarm reminder.
Provide air pressure height measurement function: some devices support this function. You can use the barometric altimeter in the device to measure the air pressure and altitude of your area, and the latitude and longitude of your area will also be displayed on your device.
Provide temperature measurement function: some devices support this function. You can use the temperature function in the device to measure the real-time temperature of the contact position of the device and check the temperature trend measured on the day in the device. You can choose not to use the temperature measurement function, but the sensor on the device will still collect the original temperature data and upload it to the cloud.
Provide snoring and dream monitoring function: You can choose to turn on the snoring and dream monitoring function in the TRUEFREE SPORTS App sleep module. Turn on this function, and we will call your mobile phone microphone permissions and record your sleep process. Please rest assured that the relevant audio will only be saved in your mobile phone and will not be uploaded to the Ginto server.
Provide health exercise courses: We provide a variety of courses in the TRUEFREE SPORTS App, and you can choose to learn according to your own needs.
Bluetooth photography: You can control the photos of your mobile phone through some devices that support this function. To this end, the device will be paired with the mobile phone with Bluetooth to control the photo. During the Bluetooth pairing process, the mobile phone Bluetooth permission will also be applied for.
Bluetooth phone: Some devices support this function. When the device is successfully paired with the Bluetooth of the mobile phone, if your mobile phone receives an incoming call, the incoming call information will be displayed synchronously on the device, and you can use the device to answer or hang up the call. If you have a missed call, the relevant information will also be displayed on the device until you turn off the message. Please rest assured that the incoming call information will only be displayed on the device, and we will not store relevant information. You can add the phone information of common contacts in the TRUEFREE SPORTS App. The common contact information will be bound to your Ginto account and synchronized to the device and the cloud, which is convenient for you to synchronize the information after replacing the device. You can use TRUEFREE SPORT Delete this information in the S App.
Provide women's health function: When you choose to use the women's health function, you can record and view the information related to the menstrual period on some devices that support this function or in the TRUEFREE SPORTS App; we will predict the menstrual period and remind you according to the information you fill in. We may also recommend suitable training courses for you according to your menstrual period and physical condition during your menstrual period.
Heart health monitoring function: Some devices support the heart health monitoring function. If you choose to turn on this function, we will collect your heartbeat to monitor your heart health so as to remind you when an abnormal heartbeat is found.
Stress monitoring function: Some devices support the pressure monitoring function. If you choose to turn on this function, we will analyze your stress according to your heart rate variability and display it in the App to remind you when you are under too much pressure.
Virtual bus and door card functions: Some devices support virtual bus and door card functions. When your device is bound to TRUEFREE SPORTS App, you can add NFC cards to your device through TRUEFREE SPORTS App to achieve public swiping. Virtual card functions such as card delivery and door card. In order to provide you with the service of this function, we may collect the account information of your login to TRUEFREE SPORTS App when you open the blank card function on the device, the operating card opening device model, and the identification information of the device. This information will be used to verify the authenticity of the card opening for you, so as to provide you with the function of using the device to swipe the bus card and door card. When you open the NFC card, you will have a virtual card in your device. Based on the type of virtual card you choose, when you use the virtual bus card, we may collect your last 10 payment information. Please rest assured that your card transaction information will only be stored locally on the device and will not be uploaded to the cloud.
eSIM (Embedded-SIM) function: Some devices support eSIM function. The eSIM function is a virtual SIM card function provided by the operator. After opening this function, your wearable device can answer/make calls and send and receive text messages independently from your mobile phone (please pay attention to the rules published by the operator at that time for the SMS function). If you need to use this function, you should open it according to the requirements of the operator. In the process of using this function, your call records and SMS records will be saved on the device. If you actively choose to synchronize the records to the communication log, the Ginto cloud will also store the above records.
Device settings: In order to support your better use of the device, you can set the device, including watch face, screen brightness, alarm clock, stopwatch and timer functions. Please rest assured that your settings information is only stored on the device and will not be uploaded to the cloud. At The Same Time, You Can Also Set Up On The TRUEFREE SPORTS App, Including How To Wear, Raise Your Wrist To Bright Screen, Night Mode, And Sedentary Reminder.
Determine whether the mobile phone is supported. The information related to the mobile phone will be used to determine whether your mobile phone can use the TRUEFREE SPORTS App.
Provide network-related services. TRUEFREE SPORTS App will prompt users to download the traffic needed to download sports-related videos according to different network types, network signals and other information, and determine whether there is a new version of TRUEFREE SPORTS App that can be updated.
Statistical analysis: We will conduct statistical analysis of our services or equipment, and may share these statistics with the public or third parties to show the usage trends of our products or services, optimize products and services, show you the ranking, friend PK, etc. For example, by counting your steps, to you Show the results compared to your relevance (such as users in the same region), but these statistics do not contain any of your identification information.
Direct promotion
We may use your phone number, email address, TRUEFREE SPORTS account, mobile phone hardware identifier (such as IDFA, IMEI) to provide you with Ginto and business partners (providing networks, mobile applications, cloud products and services and Promotion materials related to health management and related insurance products and services. In order to provide a better user experience, we will recommend the above products, services and activities according to your device information, purchase history, website browsing history, birthday, age, gender and geographical location. You have the right to terminate our use of the personal data planned for direct promotion. If you want us to stop direct promotion to you or no longer want to receive certain categories of promotional content, you can contact us by sending an email to support@itruefree.com to resolve your request.
Cookies and other technologies (when browsing www.itruefree.com)
In order to ensure the normal operation of the website, we will store small data files called cookies on your computer or mobile device. Cookies usually contain identifiers, site names, and some numbers and characters. With the help of cookies, the website can store data such as your preferences or goods in the shopping basket. We will not use cookies for any purpose other than those described in this policy, and you can manage or delete cookies according to your preferences. You can clear all cookies saved on your computer, and most web browsers have the function of blocking cookies. But if you do this, you need to change the user settings in person every time you visit our website.
What data do we collect and how do we use it? Ginto and third-party service providers use cookies, tags, scripts and other technologies. These technologies are used to analyze trends, manage websites, track website user dynamics, and collect demographics about our overall user base. We will receive the above-mentioned technology usage reports prepared by relevant enterprises individually and as a whole.
Record files: As many websites do, we will collect some data and store it in the record files. Such data include Internet communication protocol (IP) address, browser type, Internet service provider (ISP), reference/exit page, operating system, date/time stamp, and/or click traffic data. We will not associate such automatically collected data with other data we collect about you.
Advertising: We cooperate with third-party service providers to display advertisements on our website or manage our advertisements on other websites. Our third-party service providers may use cookies and other technologies to collect information about your activities on this and other websites to provide you with advertisements based on your browsing activities and interests. If you don't want your profile to be used to provide you with interest-based advertising, you can send an email to support@itruefree.com.
Mobile analysis: We use mobile analysis software in some mobile applications to let us know more about the mobile software functions on your mobile phone. This software can record the frequency of your use of the application, the events that occur in the application, the comprehensive usage, performance data and application failure information. We will not associate the data stored in the analysis software with any personal data you submit in the mobile application.
Regional Storage – HTML5/Flash: We use local storage objects (LSO), such as HTML5 or Flash to store content and preferences. Third parties who cooperate with us and provide certain functions on our website, or display advertisements based on your web browsing activities, also use HTML5 or Flash cookies to collect and store information. Various browsers will provide their own management tools to delete HTML5 LSO.
Who do we share your information with?
We will not sell any personal information to third parties.
We may sometimes disclose your personal information to third parties in order to provide the products or services you request.
We may make disclosures to the third-party service providers and/or affiliates listed below in this section. In all cases described in this section, you can rest assured that Ginto will only share your personal information according to your authorization. You should understand that in any case described below, when Ginto shares your personal information with a third-party service provider, Ginto will stipulate the practices and obligations of third parties through the contract and comply with applicable local data protection laws. Ginto will contract third-party service providers to comply with the privacy standards applicable to them in your jurisdiction.
Share information with our group and third-party service providers
In order to engage in business smoothly to provide you with the full functions of products and services, we may integrate the SDK (software development package) of third-party service providers into our devices or apps, from time to other Ginto affiliates (which involve communications, social media, technology or cloud business). ) or our third-party service providers (our mailing stores, delivery service providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and promotion service providers, agents representing Ginto) (collectively referred to as "third-party service providers" or "partners") Show your personal information. Such third-party service providers may process your personal information on behalf of Ginto or for one or more of the above items. If you no longer want to allow us to share this information, please email us at support@itruefree.com.
At present, our third-party service providers include the following two types:
1) Analysis service providers. Unless we have your permission, we will not share your personally identifiable information (referring to information that can identify you, such as name or email address, through which we can contact you or identify you) with partners who provide advertising and analysis services. We will provide these partners with information about advertising coverage, ad click-through rate and effectiveness without providing your personally identifiable information, or we will aggregate this information so that it will not identify you personally to help them understand their audience or customers.
2) Suppliers, service providers and other partners. We send information to suppliers, service providers and other partners who support our business worldwide, including providing technical infrastructure services, analyzing the use of our services, measuring the effectiveness of advertising and services, providing customer service, providing product functions, paying convenience or Academic research and investigation.
We guarantee to share and provide you with personal information necessary for legitimate, legal, necessary, specific and clear purposes only. If we share your personal information with these third parties, we will use encryption and other means to ensure the security of your information. For companies and organizations with whom we share personal information, we will reasonably review their data security environment and sign strict data processing agreements with them, requiring third parties to take adequate measures to protect your information and strictly comply with relevant laws, regulations and regulatory requirements. You should know that our authorization includes subprocessors for third-party service providers.
Share information with our group's ecosystem companies
Ginto Ecosystem is an independent entity invested and operated by Ginto and is an expert in these fields. Ginto may disclose your personal information to Ginto Ecosystem in order to provide you with and improve exciting products and services (including software, hardware, health management, insurance) from Ginto Ecosystem. Some products and services still use the Ginto brand, but other products may use their own brands. From time to time, Ginto Ecosystem may share data related to Ginto's products and services of the Ginto brand to provide software and hardware services to bring better functions and user experience. If Ginto participates in the merger, acquisition or sale of all or part of its assets, we will post a prominent notice by email or on our website to inform you of any changes in the ownership and use of your personal information and any choices you may have about your personal information.
